632 County Line Rd

Frequently Asked Questions

Order Placement

Q. How do I a place an order with Kingsbury Printing? A. We can take orders via; phone (518) 747-6606, email (victoria@kingsburyprinting.com), or in person at our office at 632 County Line Rd., Queensbury, NY 12804. If it is a repeat order with no changes or simple changes you can fill out our online order form. Q. Do you have minimum quantites? A. For most items produced our minimum order on standard paper types are low. For example; business cards can be ordered in lots of 100 while we can do as little as 1 color copy. Q. I don't have a design, can you design something for me?A. Yes, we have graphic designers on staff that can work with you on your product designs. It is best to call (518) 747-6606 or email victoria@kingsburyprinting.com to discuss your project. Q. Do you print provided artwork? A. Yes, we can print a number of file types. To learn more about the types of artwork we can print please vist our Artwork Upload page or see below. Q. What is your turnaround time?A. For most items, standard turn around is 5 - 7 business days from proof approval. Your proof must be approved by 12:00PM. If approved after 12:00PM turnaround is counted starting the next business day. For simple items like business cards, turnaround may only be 2 - 4 business days or a small order of flyers, same day. If you are looking for a quicker turn around please contact victoria@kingsburyprinting.com to discusss special arrangements. Q. I am a new customer, do I need to make a deposit? A. If you are a new customer we require a 50% deposit on your project. We can not begin any work until the deposit is made. We accept cash, check, or credit (Visa, Mastercard, Discover or American Express). We can take a credit card or ACH via a secure payment link if you are unable to make into the office. Please mail checks to: The Kingsbury Printing Co., Inc., 632 County Line Road, Queensbury, New York 12804. PLEASE DO NOT EMAIL US YOUR CREDIT CARD INFORMATION! Q. I am a returning customer, do I need to make a deposit? A. Returning COD customers do not need to pay a deposit unless their order is over $500.00. Otherwise, payment will be required at pickup, unless you have an account. We can not release your order to you until payment is received. No execptions. Q. I am a new customer and would like an account, what do I do? A. Accounts are available upon requests after your first order. If you are interested in an account, a credit application can be requested. An account may be issued once your credit application is reviewed and approve.

Artwork

Q. What resolution does my artwork need to be? A. Your artwork needs to be at least 300 dpi at the size you would like your item to print. Q. What file types do you accept? A. We can accept InDesign, Illustrator, and Photoshop files, as long as, fonts and linked items are included. We will also accept; print ready PDF, eps, jpeg or png. Please keep in mind, jpeg and png files are created for on screen viewing and may not reproduce the way you would like them to. Q. What color space should my file be saved in? A. If you are choosing items that should have colors that need to match a Pantone color chart, those swatches should be used when creating your artwork. If you are creating a full color document, files should be saved as CMYK. When RGB is converted to CMYK the color will print differently. If you are using black in your document the value of K should be 100% to acheive best printing quality. Q. Why does my color print differently than it appears on my screen? Screens use a RGB color space and colors are illuinated from behind, so colors tend to appear brighter than printing. Also, all screens display colors differently. You can calbirate your screen but printed colors will still look different. Q. What is bleed? A. Any printed item that goes off the edge of the page so there is no margin. These items must be extended .1" larger than the document size for cutting. Q. Will I receive a proof? A. Yes, all print jobs will receive a proof and will not be placed into produciton until proof is approved. We can provide electronic PDF proofs or hardcopy proofs that can be viewed at our office or mailed. Additional charges may apply and actual paper type may not always be available.

When my order is ready

Q. What happens when my order is ready? A. When your order is ready, you will be notified via email unless otherwise noted. Your order will be available anytime after that notification, Monday - Friday during our standard business hours at 632 County Line Road, Queensbury, NY 12804. At this time you are welcome to come into our front office. However, if you feel more comfortable with contactless pickup please call, (518) 747-6606 and we will be happy to bring your order out to you. Q. Is local delivery available? A. We can deliver to most local addresses in the Hudson Falls, Lake George, Queensbury and Glens Falls area. Please let us know when you order if you would like delivery. Additional fees may apply. If so, you will be notified ahead of time for approval. Q. Can you ship my order to me? A. Yes, for an additional fee we can ship your order via; USPS, UPS or FedEx. You will be given a shipping estimate before your order is shipped or we can use your account number. Q. Will payment be due at pickup or before delivery? Yes, payment is due at prior to receiving your product unless you have an account. We accept cash, check, or credit (Visa, Mastercard, Discover or American Express). We can take a credit card over the phone if you are unable to make into the office. PLEASE DO NOT EMAIL US YOUR CREDIT CARD INFORMATION! Q. Can someone else pickup my order for me? A. Yes, someone else can pickup your order. Payment must be arranged prior to pickup unless they will also be paying for your order. Still have questions? Give us a call Monday - Friday during our business hours and we would be happy to help!